Emergency Solutions 4 U Limited Privacy Policy
  1. This privacy policy applies between you, the User of this Website and Emergency Solutions 4 U Ltd LTD, the owner and provider of this Website. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.


    Please read this privacy policy carefully.


    1. Definitions and interpretation.

    1.1 In this privacy policy, the following definitions are used:

    Data  collectively all information that you submit to Emergency Solutions 4 U Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;

    Cookies  a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

    Emergency Solutions 4 U Ltd, we or us  Emergency Solutions 4 U Limited, a company incorporated in England and Wales under the registered number: 12321935. Our registered office is: 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ;

    UK and EU Cookie Law  the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011

    User or you any third party that accesses the Website and is not either (i) employed by Emergency Solutions 4 U Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Emergency Solutions 4 U Ltd and accessing the Website in connection with the provision of such services; and

    Website  the website that you are currently using, www.emergencysolutions4u.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

    1.2 In this privacy policy, unless the context requires a different interpretation:

    (i) the singular includes the plural and vice versa;

    (ii) references to sub-clauses, clauses, schedules or appendices are to sub- clauses, clauses, schedules or appendices of this privacy policy;

    (iii) a reference to a person includes firms, companies, government entities, trusts and partnerships;

    (iv) “including” is understood to mean “including without limitation”;

    (v) reference to any statutory provision includes any modification or amendment of it;

    (vi) the headings and sub-headings do not form part of this privacy policy.


    1. Scope of this privacy policy

    2.1 This privacy policy applies only to the actions of Emergency Solutions 4 U Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.


    1. Functionality of the Website

    3.1 To use the features and functions available on the Website, you are required to submit certain Data.

    3.2 You may restrict your internet browser’s use of Cookies. For more information see the clause below (Cookies).


    1. What we collect and we gather information

    4.1 We may collect the following Data, which includes personal Data, from you:

    (i) information that you provide to us when registering with our Website, including

    (a) Contact Information such as email addresses and telephone numbers ® Data provided by you;

    (b) Name Data provided by you;

    (c) Date and place of Birth Data provided by you;

    (d) Gender Data provided by you;

    (ii) information about your computer and about your visits to and use of this Website, including

    (a) IP address automatically collected;

    (b) Web browser type and version automatically collected;

    (c) Operating system automatically collected;

    (d) A list of URLs starting with a referring site, your activity on this Website, and the site you exit to automatically collected;

    (iii) information contained in or relating to any communication that you send to us including

    (a) the communication content and metadata associated with the communication ® automatically collected;

    (iv) any other personal information that you choose to send to us;

    in each case, in accordance with this privacy policy.

    4.2 Data is gathered in the following ways:

    (i) indirectly (e.g. using website technology); and

    (ii) directly (e.g. when you sign up to create a profile or you otherwise provide your information when you interact with us).

    (iii) through social sign-on. We offer a quick registration option using your existing social media accounts.  When you use social sign-on, we will gather the information you have already used in the process of registering for that social media site and your social media account will be linked to your Website account.


    1. Use of children’s data

    5.1 We do not knowingly collect or store any personal information about children under the age of 18.


    1. Our use of Data

    6.1 For purposes of the Data Protection Act 1998, Emergency Solutions 4 U Ltd is the “data controller”.

    6.2 We will usually retain any Data you submit for 12 months from your last interaction with us and in any case no longer than is necessary for the purpose we obtained it for, in compliance with the Data Protection Act 1998. Notwithstanding, we could retain Data: to the extent that we are required to do so by law; if we believe that Data may be relevant to any ongoing or prospective legal proceedings; and in order to establish, exercise or defend our legal rights.


    6.3 Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, we never sell your Data, or pass it to third parties for marketing purposes without your permission.

    6.4 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).

    6.5 Any or all of the above Data may be required by us in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

    (i) To administer our Website and business;

    (ii) To provide personalized services unique to Users;

    (iii) To help us to monitor and improve the services we offer;

    (iv) To send you non-marketing commercial communications;

    in each case, in accordance with this privacy policy.


    1. Third party websites and services

    7.1 Emergency Solutions 4 U Ltd may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.

    7.2 Any Data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties will be processed within the terms of this privacy policy and in accordance with the Data Protection Act 1998.


    1. Links to other websites

    8.1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. Although this Website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this Website. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them. You should therefore note you click on external links at your own risk and this Website and Emergency Solutions 4 U Ltd cannot be held liable for any damages or implications caused by visiting any external links mentioned.

    8.2 This Website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.


    1. Disclosing of Data and Changes of business ownership and control

    9.1 We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of the Website. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

    9.2 We may also disclose Data to a prospective purchaser of our business or any part of it.

    9.3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.


    1. Rights under UK Data Protection Act 1998

    10.1 You have certain rights under UK Data Protection Act 1998, including the option to:

    (i) access your Data (You have the right to ask for a copy of any of your personal Data held by Emergency Solutions 4 U Ltd – where such Data is held – on payment of a small fee, which will not exceed £3);

    (ii) rectify your Data if it is inaccurate or incomplete;

    (iii) erase your Data and prevent further processing in specific circumstances and where there is no other lawful ground for continuing to retain and process that information;


    10.2 We could request appropriate evidence of your identity.


    1. Security

    12.1 Data security is of great importance to Emergency Solutions 4 U Ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

    12.2 If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

    12.3 We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.


    1. Cookies

    13.1 This Website may place and access certain Cookies on your computer. Emergency Solutions 4 U Ltd uses Cookies to improve your experience of using the Website. Emergency Solutions 4 U Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

    13.2 Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling the Website to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

    13.3 This Website may place the following Cookies:

    (i) Strictly necessary cookies  These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services;

    (ii) Analytical/performance cookies  They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. They are anonymized – they cannot identify individuals;

    (iii) Functionality cookies  These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region);

    (iv) Targeting cookies These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. They are anonymized – they cannot identify individuals;

    (v) Third party advertising and analytics cookies  These are placed by or on behalf of independent advertisers who are advertising on our site.  These cookies may be placed within the advertisement and elsewhere on our site.  They are anonymized – they cannot identify individuals.  They are used for statistical analysis by allowing the advertiser to count how many people have seen their advertisement or have seen it more than once. They might also allow the advertiser to tailor advertising to you when you visit other websites.


    13.4 You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or see:


    Chrome: https://support.google.com/chrome

    Firefox: https://support.mozilla.org/

    Internet Explorer: http://windows.microsoft.com/

    Opera: http://help.opera.com/

    Safari: http://support.apple.com/


    It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings

    13.5 You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalization settings.

    13.6 This is the list of the Cookies this Website may place. If you would like more information about these cookies, together with information on how to reject or delete the cookies, please see their individual privacy policies using the links provided.


    • Google Analytics (Google Inc.)® Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses Personal Information collected for the purpose of evaluating the use of this application, compile reports and share them with other services developed by Google. It is anonymized and could not identify individuals


    Policy links:






    (ii) Cookie Social Plugin – Social Media Plugin (atuvc) Facebook  These cookies allow users to share the contents with a wide range of social networking platforms (for example, they memorize the number of Likes).

    Facebook policy: https://www.facebook.com/help/cookies/Facebook

    (configuration): Access your account. Visit the privacy section.

    (iii) Cookie Social Plugin – Social Media Plugin (atuvc) GooglePlus  These cookies allow users to share the contents with a wide range of social networking platforms (for example, they memorize the number of Likes).
    Google+ policy: http://www.google.it/intl/it/policies/technologie…Google+ (configuration):http://www.google.it/intl/it/policies/technologie…


    1. General

    14.1 You may not transfer any of your rights under this privacy policy to any other person.

    14.2 If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

    14.3 Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

    14.4 This Agreement will be governed by and interpreted according to the law of England and Wales. To expedite resolution and reduce the cost of any dispute, controversy or claim, past, present, or future, between you and us, including without limitation any dispute or claim related to or arising out of this Agreement (“Dispute”), we may attempt to negotiate any Dispute informally (the “Informal Negotiations”) before initiating any arbitration or Court proceeding. Such Informal Negotiations will commence upon written notice. If a Dispute is not resolved through Informal Negotiations and you live in the EU, you agree to try to resolve any and all Disputes, using the EU Online Dispute Resolution platform to reach an out-of-court settlement. The EU Online Dispute Resolution platform is developed and operated by the European Commission. The EU Online Dispute Resolution platform is user-friendly, multilingual and accessible to all. Everything is done in four, simple steps:

    (i) You fill in an online complaint form and submits it;

    (ii) the complaint is sent to us;

    (iii) Once you and us agree on an Alternative Dispute Resolution entity to handle the dispute, the EU Online Dispute Resolution platform transfers automatically the complaint to that entity;

    (iv) The Alternative Dispute Resolution entity handles the case entirely online and reaches an outcome in 90 days.

    EU Online Dispute Resolution website https://webgate.ec.europa.eu/odr/

    Our mail info@emergencysolutions4u.com

    If you do not live in the EU or if a Dispute is not resolved through the European Commission’s Online Dispute Resolution platform, you agree to first seek settlement of the Dispute by mediation in accordance with the LCIA Mediation Rules, which Rules are deemed to be incorporated by reference into this clause. If the Dispute is not settled by mediation within 90 days of the commencement of the mediation, or such further period you and us shall agree in writing, the Dispute shall be referred to and finally resolved by arbitration under the LCIA Rules, which Rules are deemed to be incorporated by reference into this clause. The language to be used in the mediation and in the arbitration shall be English. In any arbitration commenced pursuant to this clause, (i) the number of arbitrators shall be one and (ii) the seat, or legal place, of arbitration shall be London. If mediation and arbitration are not applicable to, the disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.


    1. Changes to this privacy policy

    15.1 Emergency Solutions 4 U Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

    15.2 Changes to this policy by date:

    November 2019 implementation of this privacy policy.


    1. Contacts


    16.1 You may contact us:

    (i)      by post, using the postal address below

    Emergency Solutions 4 U Ltd Ltd, 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ

    (ii)     by email at info@emergencysolutions4u.com